News

Q3 Survey Results


We are pleased to share our latest set of feedback results.

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The Importance of Showing Support

Since its inception, Prism has had a strong ethos of support and a desire to donate our core abilities around IT support.

As a business that began with few resources, giving back in terms of support and guidance was extremely important to us.

The last year has been extremely difficult for many of us, and it’s also been a year in which we’ve seen the most tremendous acts of giving back and supporting one another.

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Introducing Prism Mobile

The days of mobile providers, traditional telecoms providers and your IT support being individual suppliers somewhat seems archaic in todays fast paced, security conscious and the ‘on demand’ business to business retail centric experience taking shape.  

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Service Delivery Report Q1 2021

Pleased to share our latest service report for Q1 2021.

Kicking off a more positive year, we’re very proud to see some excellent service scores for both the remote and on-site teams.

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PETT – What we achieved in 2020

During a very challenging year we were so grateful for the support of clients, staff and our business community who rallied together to support those in need with our regular PETT fundraising initiatives.

The timeline below shows a sample of the wonderful things we were able to accomplish together.

Thank you so much for supporting these causes with us.

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Service Delivery Report Q4

Pleased to share our latest service report for Q4 2020.

Closing out a very difficult year for clients with uncertainty and disruption, we were very proud to see some excellent service scores for both the remote and on-site teams.

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Service Delivery Report – Q3

We are pleased to release our latest service reports for Q3.

We are very proud of our team who have shown great determination to ensure our clients remain productive and protected through the disruption this year has brought. We would also offer our thanks to our clients for their trust and commitment in Prism.

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The Value of Great Support

Often, we only appreciate the value of great support when we need it most.

It’s the reason why it’s so essential to forge long-lasting, trusting relationships with customers, particularly in unpredictable times – it’s what makes the difference between good support and great support.

How can you ensure you’re providing the best possible customer support?

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