Q2 Survey Results
We are really pleased to share our latest survey results scores, a testament to another quarter of dedicated service by our Onsite and Remote teams. Thank you to all our clients who kindly completed the survey and provided their feedback.
Onsite IT Service Call
|
Your Rating |
Rating vs. Network Avg |
|
| Was the technician prompt and on time for your scheduled appointment? |
5.00 |
2.67% |
| Was the problem or task resolved to your satisfaction? |
5.00 |
2.04% |
| How would you rate the technician’s ability? |
5.00 |
1.63% |
| How would you rate the technician’s professionalism? |
5.00 |
1.42% |
| How satisfied were you with the overall service you received? |
5.00 |
2.25% |
| Average |
5.00 |
+2.04% |
Remote IT Support
|
Your Rating |
Rating vs. Network Avg |
|
| How would you rate the timeliness of the initial response to your issue? |
4.93 |
2.71% |
| How would you rate the timeliness of the resolution of your issue? |
4.92 |
2.71% |
| Was the problem or task resolved to your satisfaction? |
4.93 |
1.23% |
| How would you rate the support representative’s ability? |
4.95 |
1.02% |
| How would you rate the support representative’s professionalism? |
4.97 |
0.81% |
| How satisfied were you with the overall service you received? |
4.93 |
1.86% |
| Average |
4.94 |
+1.65% |
Thank you for your feedback!