SJP Device Replacement

To ensure the successful deployment of your new device we would like you to make 2 appointments with us. We know your time is valuable so we are doing everything possible to ensure a smooth transition and to cause minimum disruption to your working day.

The first appointment, Initial Consultation, is a 15-minute telephone session and is an opportunity for us to review the current device you use and talk with you about how you use it, the programs and data you hold and give you the opportunity to ask us any questions about the swap and the new equipment you will receive. The information we gather about you and your device in this stage allows us to prepare for step 2 and make sure you have everything you need.

Device Replacement is the day that we will migrate all your data over to your new device and set this up as your main working machine. You will have the opportunity to ask us questions and our aim is to ensure that you have access to all your data and business systems when you leave.

Following the swap, we will be on hand to provide remote and telephone support should you need it, and will remain in location for several days if you need to bring the device to us.

It is very important you are enrolled on a Consultation before you device is replaced so you are provided with the hardware, software and peripherals (Mouse, Keyboard, Monitor, Docking Station and Adapters) on the day your device is replaced, if not this may cause a delay in you receiving all of your new hardware.

Please use the application above to book two appointments, one of each type. You can book both Consultation and Device Replacement now so you have your preferred appointment with our engineers.

To use, please follow the steps below:

1. Click on the type of visit you would like to book, both can be scheduled one after another by revisiting this page.
2. Choose your time slot. If a time slot is greyed out this has been fully booked by other users.
3. Fill in your basic contact details and click book.
4. You will receive an email which confirms the details of your booking.