There’s no doubt outsourced IT management brings with it some attractive benefits to your business. But if you’re looking to outsource your IT services for the first time, it can be tricky to know where to start. With multiple providers to choose from, all offering deals, different services, and packages, making head or tail of it all can be rather daunting. That’s why we’ve put together some tips to help make the process a little smoother:
Don’t always go for the cheapest
The phrase ‘you get what you pay for’ comes into play here massively. Whilst price is obviously a determining factor when it comes to choosing your outsourced IT provider, it’s worth noting that less expensive isn’t always better.
If a company offers a significantly cheaper price compared to the competition, it’s more than likely they have to cut corners to get there. And choosing to sacrifice quality levels to save a few quid might end up costing you more in the long run.
Look out for response time
One of the primary reasons you might look to outsourced IT support services is that you don’t have the capability to respond to a disaster if things go pear shaped. The last thing you want is to be waiting around when you have to meet deadlines and clients to contact.
When you have an outsourced IT company with you, you can be safe in the knowledge that most of the time your issues will be resolved efficiently. So check how quickly they’re able to respond to a crisis and the level of helpdesk support offered. It could be vital when you need it.
Check security measures
Using an outsourced IT company means you have to trust them with your information and data. So one of the most important factors you need to consider is how this is stored and how savvy your provider is when it comes to updating their security technology, especially if you handle sensitive information.
Check the service is bespoke to you
No matter which industry you find yourself in, companies have different needs and grow at different levels. With this in mind, you need to choose a company that offers different service levels to complement your requirements. To ensure you’re receiving the perfect level of service.
It’s also important to check with any potential companies the level of scalability available. You might need to alter your service mid way through the year due to an unplanned surge in demand – so check the company can handle this capability.
Ask what makes them different
With an abundance of companies offering outsourced IT management services, they all might look the same. However, some might have specialities in different areas, such as disaster recovery, or cloud computing. Find this info out, as it could align with your business goals perfectly.
Get in touch with the Prism team if you’re keen to hear more about outsourcing your IT services and we’ll see how we can help.
