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Switching from one IT support provider to another can seem like a daunting process. With so much to think about from keeping customers happy to ensuring staff are working productively, finding time to focus on your company’s IT can be a challenge.
Here we answer some common questions when it comes to switching IT support companies.
Whether your internet connection is always failing or technicians take hours to respond to your calls, there are countless reasons to switch IT support providers.
After all, there is no point investing in a service if you aren’t getting the most out of it.
If you’re unhappy with your current IT provider, it’s worth shopping around and looking for a company that will meet your needs. You need to employ a team who understands your business needs, responds to your queries quickly and effectively, and helps you achieve your goals.
With your own customers to keep happy, the last thing you need is disruption and uncertainty.
Some IT support companies have strict contracts designed to prevent customers leaving before a certain date. Although these contracts can’t stop you from employing another IT support company, they may see you having to pay fees up until your contract’s end date.
However, if you’ve received an extremely poor service from your current supplier and they’ve failed to abide by their side of the contract, you may be within your right to leave early and avoid paying more fees.
The switching process doesn’t have to be a hassle. It can be made easier if your existing IT support company is willing to provide the new team with all the information needed.
If the company you’re leaving is unwilling to co-operate, it’s nothing to worry about. Talk to your new supplier and explain the situation. They’ll work to make the transition as seamless and stress-free as possible.
We take pride in offering a high quality service for every single one of our customers. We know that you have customers of your own and when you’re working hard to keep them happy, the last thing you want is to be worrying about IT.
We’ll take charge of your company’s IT operations, meaning you can focus on doing what you do best. We’ll offer you a seamless service and, rather than simply fixing your problems at the first sign of trouble, we’ll prevent these issues arising in the first place.
Whether you need business IT support, robust security solutions or cloud computing technology, we’ve got you covered. To learn more about how we can help you, please get in touch with our team.