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If you’re a little unsure about what to look out for when choosing an IT support company, we’ve got 4 key things to focus on.
It’s essential that you choose an IT support company that offers varying levels of support, so that no matter what size of the company, it’s budget or requirements, the support needs are fully met. Also, you may not always need frequent IT support, so look out for flexible options. For example, here a Prism we offer 3 levels of technical support during business hours, and a flexible 30 day agreement with an easy up, easy down approach.
One of the most important things to be wary of is any IT support company that offers specific set times in which a problem will be resolved, even before they have actually seen the problem. An IT support company that cuts corners in order to save time and quickly meet a deadline, won’t be offering you the service you really need. However, every business does need fast and efficient response times, and an IT support company should always treat this as a top priority.
Technology is constantly changing, so when choosing an IT support company, you always need to make sure you opt for one that keeps their staff up to date. They need to be consistently training their staff to the highest standards, in order to stay competitive and ahead of the game in terms of the latest technologies and legal changes. At Prism, you’ll have access to our award winning customer support helpdesk, along with our onsite dedicated engineers.
Of course, it’s essential that you find an IT support company who can advise you on all the latest cutting-edge security solutions, from spam protection and intrusion prevention, to anti-malware and the next generation of firewalls. Make sure they can tell you how exactly they will reduce the risks to the business; especially in regards to any sensitive data being stolen or hijacked.
Your business needs IT support that works efficiently alongside you, and that understands how you work. Look out for evidence of past results, especially anything that demonstrates how trustworthy, reliable and cost-effective they are.
If you’re thinking of outsourcing your IT support needs, then look no further than Prism. We can help you concentrate on running your business, while our experts handle all your tech requirements; delivering our full Productivity and Protection suites
Never underestimate the importance of having strong business IT support in place, as the success of your whole business could rely on it. Please get in touch with the team at Prism today, to find out how we can help.