Today, your business relies on an efficient, fully functional IT system. There is nothing more frustrating than promising a customer a deadline, then due to IT issues you can't deliver.
Discover MoreOutsourcing your IT allows you to focus on developing products and winning new customers for your business.
Discover MoreA big challenge for businesses today is protecting information through top notch security, yet whilst still ensuring 24/7 IT access for employees.
Discover MoreCloud computing lets you work smarter with the ability to work from anywhere at any time.
Discover MoreBusiness Telecommunications is a necessity for any business today. IT and Telecoms have merged in a new era of seamless IT, phone, wireless and Cloud communications
Discover MoreOur dedicated and virtual servers are designed to protect businesses from IT emergencies and natural disasters.
Discover MoreOur Microsoft training courses will help your team to up-skill, unlock their productivity and enjoy a more rewarding experience in their work.
Discover MoreOur Microsoft training courses will help your team to up-skill, unlock their productivity and enjoy a more rewarding experience in their work.
Discover MoreWe're here to help. Why not speak to one of our expert advisors and see how we could help your business today
Contact usWith our support you can keep everything running smoothly and ensure you continue to offer your clients a reliable and effective accountancy service.
Discover MoreWhether you’re a new startup or an established, growing business, we can take care of all of your IT support needs
Discover MoreThe legal sector is a fast-paced, and high-pressure industry and our IT support will integrate seamlessly into your working environment.
Discover MoreWe understand the importance of protecting sensitive information within your local authority. We have a number of services on offer designed with security in mind.
Discover MoreWe boost productivity & increase protection for Financial Service organisations.
Discover MoreWe'd like to hear from you. Vivamus gravida, nisi vitae dignissim volutpat, dolor enim posuere dui,
Get in Touch Today28/10/2019
At Prism, we know that the best way to connect with our customers and to build loyalty is to provide great service through quicker resolutions, improved service and better overall customer experience. For that reason, every year we measure our performance to identify areas that need attention or improvement.
One area we always look at is faster response, for both our remote and onsite teams. This year, we’re proud to say that on timekeeping we are above the industry average scores for both remote (+.68%) and onsite (+4.73%) delivery.
There’s nothing more frustrating than having to call multiple times to resolve one problem. We asked customers to rate us on call resolution and are please to achieve above industry average scores on remote resolution (+2.25%) and onsite resolution (+5.46%).
When it comes to professionalism, Prism source the best staff and treat them well so that their experience and knowledge stays with us for many years. From the impressive score customers gave us for technical ability and professionalism, it seems that you agree. We scored as follows: on-site technical professionalism (+5.59%) and ability (+6.49%). Then for remote support professionalism (+3.56%) and technical capability (+2.90%).
What matters most to us is that as a customer you are satisfied with the service you receive from us and our survey results showed that we are above the industry averages for both remote (+2.27%) and on-site (+5.91%) customer satisfaction.
Overall, across all measured areas we are 5.86% (on site) and 2.26% (remote) above industry averages, delivering outstanding service to you every day.
Remember, if you do have any concerns that need addressing, our support team are always on hand to help.
Together, we work smarter, not harder.