The Future of Business Telecoms

Maintaining an agile, adaptable business is reliant on telecommunications.

With so many options, how can you decide which options will be best for your business, or which will be essential in staying on top of the competitive landscape in the long-term?

Let’s take a look at some of the business telecoms options you should keep an eye on.

Voice over Internet Protocol (VoIP)

Though traditional telecoms will seemingly always have their place in many businesses, VoIP is becoming an extremely popular option for its flexibility.

Given the uncertainty of the last year or so, VoIP offers features that are very much in demand, such as rerouting calls before they reach voicemail, the ability to easily transfer calls, and displaying individual caller ID to users.

For businesses working across multiple sites, VoIP is a staple, as VoIP to VoIP calls are free, reducing heavy international call costs across the board.

With higher call quality, lower costs, and easy scalability due to VoIP’s ability to integrate with existing infrastructure, it’s an option that meets both current and future requirements for many businesses.

IT/telecoms overlap

Each business will have a different approach to their communications strategy, but in a world with such significant overlap between IT and telecoms, connecting the two makes sense.

As more businesses adopt a connected communications strategy, it follows that more will begin to look for these options under the same provider for ease of use.

The reason why this is such a popular option (and is likely to become even more popular) is because it makes communications easier and more cost-effective to manage.

They can scale with your business, reduce your monthly bills, and there are a range of fixed and mobile phone options to suit your needs.

Plus, for businesses looking to increase employee productivity and efficiency, IT/telecoms connectivity is the way forward!

Call management system

When customers get in touch with your company, it’s likely to be over the phone, which means tackling incoming calls will always be important.

Utilising a dedicated telecommunications call management system allows incoming calls to be handled quickly and effectively.

Customers can be given a range of options to be directed to an appropriate member of your team/the appropriate department (e.g., ‘press 1 to speak to a member of our sales team’) without the need for a member of your team to manually transfer calls.

This is extremely beneficial as it provides a high standard of communication and care for your customers, only making your processes more efficient in the long-term.

To summarise

The future of business telecoms is all about efficiency and cost-effectiveness, with an emphasis on connecting processes for a joined-up communications strategy that is beneficial to a company and its customers.

You can arrange a free telecommunications consultation with us by calling us on 0345 121 7770, or by filling out our contact form.