But how important can it be if you’re running a small business? If you’re just starting out or you think it’s time to invest in some form of small business telecoms, we’ve looked into how it can benefit your small business:

What is telecoms?

Firstly, it’s important to define the true meaning of telecoms. Telecoms (or telecommunications) is a universal term used for anything that allows communication between two distances. This can be anything from mobile phones, land lines, or even internet-connected computers.

With telecoms management, you’re provided with a complete hosted communications service. Meaning your telecoms equipment is smoothly integrated with your IT system, allowing you to manage phone calls and communications easily and efficiently via a range of different options.

The benefits of small business telecoms: 

Enhanced Customer Service

As you probably know, telephones remain an important method for customers to get in touch with businesses. And by utilising telecoms call management capabilities, you’re able to handle calls as efficiently and as productively as possible.

If you are experiencing multiple incoming calls, you can take advantage of rerouting options and forward calls on to other employees with the appropriate skills to deal with any enquiries.

In addition, even as a small business, you may have multiple departments. And with telephone options that route customers in the right direction (e.g. “press 1 for customer service”), you can ensure your customer speaks to the correct department and the correct person with minimal fuss.

Improved Internal Communication

Communication is arguably the most integral aspect to the success of any business. To keep your business running like a well oiled machine, communication needs to be smooth from top to bottom.

The latest telecoms technology makes it incredibly easy for employees to communicate and collaborate with one another. With voice calls, video conferences and e-mails, among other platforms allowing teams to exchange information and make important decisions quickly. Not to mention, the introduction of smartphones and tablets into the workplace which have enhanced communication capabilities significantly.

Enables remote working

If some of your employees spend most of their working day out on the road visiting customers, telecoms equipment, such as mobile devices allows them to stay connected and work productively on the go.

Alternatively, telecoms helps improve flexibility in the workplace. If an employee wishes to work from home, they can join meetings from their mobile phone or via a video conferencing system.

As you can see, the introduction of telecoms equipment into business has not only revolutionised the way large firms operate, small businesses can reap the benefits of business telecoms services too. And if you’re interested in learning more about small business telecoms and what it can do for your business, get in touch today.