Is it Better to Hire or to Outsource?

It’s an age old question when it comes to IT, marketing, and recruitment in business… do you do it yourself, or outsource it?

For many businesses, keeping things in-house means greater control over processes and more flexibility, and for others, outsourcing frees up much-needed time to focus on other more pressing concerns.

So, is it better to hire or outsource?

Periods of accelerated growth

During periods of growth, the most valuable asset a business has is time. Time to get all hands on deck, focusing on the most pressing tasks and concerns and working at full productivity. Outsourcing marketing, for example, can be a far more cost-effective option, given that you are paying for the exact service provided, specifically, the output. This way, you have more time to focus on scaling up, which can be much more convenient for businesses looking for a more efficient, productive service, rather than a permanent hire.

Communication as a priority

For those who need frequent and efficient communication, outsourcing might not be the best option. If you have an IT emergency, you’ll likely want to be assured that you can quickly call an expert to fix it, but each provider will have different preferences for communication. Hiring in-house IT professionals will mean that face-to-face (the often preferred method for walking through issues that arise) is the first port of call – you can communicate when you want to, how you want to. Similarly with recruitment and marketing, there are certain obstacles with communicating effectively which are entirely dependant upon the provider, which will likely be discussed prior to any work commencing.

Competitive advantage

Outsourcing can give you access to resources, skills and capabilities you might not have had at your disposal otherwise.

From the specialist recruitment provider who can have a constant stream of candidates available that have been procured through numerous resources, to the outsourced IT team that can provide onsite and remote engineers, you’re getting the most skilled individuals and up-to-date technology and software in a more cost-effective format.

Control and care

Ultimately, outsourcing may not be suitable for a business in which control is a preference.

Rather than making requests and hoping that they will be met, many businesses prefer the ability to do it themselves and have the flexibility that can come with in-house support.

Additionally, providers might not have the same level of commitment to your growth, prosperity and values as an employee would, simply because they are focused on the task at hand.

Outsourcing can be a huge lifeline for many businesses, but it comes down to what your business values and is looking for.

If you require more time to focus on scaling up and want expert advice and the most up-to-date software, skills and capabilities, outsourcing your marketing, IT or recruitment might be the way to go.

If you prefer frequent face-to-face contact for ease of communication, and want to have more control over your processes, hiring may suit your needs more and ensure you find an employee who aligns with your values.

If you’re looking to outsource your IT, we can help – get in touch by calling 0345 121 7770.