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Remote IT support is a type of secure service which enables IT technicians to help end-users to solve computer problems remotely. This can be done either by displaying the steps needed to be performed through screen sharing or by taking control of desktops to perform tasks remotely. A lot of the time, remote IT support is done with additional phone support.
Remote IT support takes place through the internet and means that the IT technician never has to leave their workstation and neither does the computer that is malfunctioning. This enables quick problem solving from miles away.
Prism’s remote UK help desk is an award winning service delivered by our dedicated team. It means you have access to quality IT support 24/7 to keep your manufacturing firm running smoothly at all times. High quality support is just a phone call away, every time you need it. All our engineers are employed by Prism and we employ no third party contractors.
With no travel time, IT technicians are able to respond faster to problems and resolve them more quickly.
Remote IT support services work out cheaper than if you had an internal IT support team on hand.
Remote support reduces the overall environmental footprint of a company, which is so important in the manufacturing industry, helping them meet targets and reduce harm down to the environment.
RemoteIT support services facilitate working after hours and is ideal when clients have a problem but lack the time for the technician to work on the particular problem.
Remote services are less intrusive to a company than having someone physically come into their work environment. This can be helpful in companies where data protection or privacy is a concern.
At Prism we’ve been providing remote IT and help desk support for those in the manufacturing industry. We understand the unique challenges that present themselves in this sector and can provide you with the remote IT support solutions your company needs. Contact us today to see how we can help.