How To Choose The Right IT Support Level For Your Business

Whether you run a micro business with a handful of employees or a growing SME overwhelmed with opportunities, here at Prism we can provide you with the IT support you need to manage your business effectively. Thanks to our passion for offering each customer a flexible service designed to meet their individual needs, we have a selection of service packages to choose from. Wondering which is right for you? Here’s a rough outline of each package’s benefits.

Service 60

If you’re looking for a minimal yet reliable service, you’ll love our Service 60 package. Designed with small businesses of 1-10 employees in mind, this package promises to offer you the technical support you need and respond to your IT issues within 60 minutes.
All work will be completed by Prism-employed engineers and we’ll offer you an exclusive discount on new installation works.


Total Care

Need access to more than just a help desk? Our Total Care package will provide you with a combination of remote support, help desk guidance and onsite assistance and repairs if necessary.

We promise to respond within 60 minutes and send someone to your premises by the next business day.

We’ll carry out routine health checks, ongoing security audits, yearly account reviews and IT strategy meetings to ensure everything runs smoothly and minimise the likelihood of mishaps.


Total Care+

If you want a full IT support service with all the bells and whistles on, our Total Care+ package will give you everything you need. From providing you with remote technical support to visiting you the very next business day to resolve complex IT issues, we’ll offer you a flexible and reliable service you can count on. We can also provide you with 4-hour on-site support for business-critical situations.

We firmly believe that prevention is better than cure, which is why we’ll carry out routine health checks and ongoing security audits. We also conduct annual account reviews, IT strategy meetings and quarterly service reports. Thanks to these ongoing assessments, the likelihood of issues can be minimised in the first place and you can ensure your business keeps operating at its best.


To learn more about the above options and determine how we can help you transform your business, please get in touch with the team at Prism.