5 Questions IFAs Should Ask When Looking For IT Support

Whether you’re looking for an IT support company to oversee the work you’re already doing or you want a talented team of tech experts to step in and take charge of all your IT needs, deciding which company to hire can be a challenge. To make the process a little easier, here are just a few questions to ask when deciding which IT support company to hire.

Do you offer flexible service levels?

By hiring a company that offers a range of service levels, you can be sure that there’s always a package that complements your needs without costing you more than necessary. There may be times when you need extensive and ongoing IT support and other times when you need a group of IT experts to simply be there for you when you need them.

The best IT support companies will offer you a service that’s tailored to you and your IFA firm, rather than a one-size-fits-all product.

 

How can you help in the event of an emergency?

Having someone to call at the first sign of an IT issue is incredibly valuable, but can the company in question act fast in the event of an emergency? If your servers are damaged in a flood or you suffer a widespread internet outage, can the IT company recover lost data and get you up and running again at record speed?

 

What measures do you have in place to protect company and client data?

Cyber security has always been important, but following a string of high-profile data breaches in recent years, there’s more pressure than ever before to ensure that both company and client data is protected.

As a result, it’s important to choose an IT support company that has extensive knowledge and expertise when it comes to data protection. Before choosing a company to help you with all-things IT related, be sure to ask them about the measures they have in place to ensure data is safe and secure. If your cyber security knowledge is limited, ask for case studies and testimonials from other clients.

 

What sets you out from your competitors?

Don’t afraid to ask what makes this company stand out in a crowd.

Whether the IT support company has a track record for helping clients consistently improve productivity or they embrace cutting edge technology to protect valuable data, this is their chance to tell you what it is that makes them special.

 

How much do you charge for your services?

Once you’ve got an idea of the type of services the IT support company offers, it’s time to get in touch for an initial discussion. At Prism we want to get to know you and your business before we can talk about which of our products will benefit you best.

If you’d like to learn how Prism can help you boost productivity, ensure your data is protected, and race ahead of your clients, please get in touch with our team today.