4 Questions Accountants Should Ask When Looking To Outsource Their IT
Whether you’re looking to outsource every aspect of your accountancy firm’s IT operations or you simply need a team of tech experts to step in at the first sign of a problem, it’s wise to do a bit of an investigation before committing to a particular IT company. Here are 4 questions to ask before you sign on the dotted line.
Do you offer bespoke service levels?
When hiring an IT support company, look out for a team that offers a choice of service levels. By doing so, you can improve your chances of finding a service that perfectly complements your company and fills the gaps in your business’ IT operations.
It’s also wise to ask whether you can change your service level mid-way through your contract. That way, you can change the amount of support you’re getting to suit your company’s needs. After all, there may be times when you need constant support and other times when you simply need someone to call in the event of an issue.
How quickly can you respond in the event of an issue?
One of the primary reasons our clients turn to us is that they want someone to turn to in the event of a crisis. When something goes wrong, whether it’s a server issue or a power outage, it can be hard to diagnose the problem when you’re snowed under with clients’ accounts and expectations. But when you have an IT support company by your side, the weight can be lifted off your shoulders and you can rest assured that the issue will be resolved as soon as possible.
When looking to outsource your IT, be sure to find out how quickly you can expect a response in the event of an issue.
What security measures are in place to protect our data?
Every company has a responsibility to maintain good security measures, no matter what industry they’re in. But when you have an accountancy firm and you manage clients’ finances on a daily basis, there’s an even greater expectation for you to keep everything safe and secure. For this reason, you need an IT company you can rely on. Before signing any contracts, determine how knowledgeable the company is when it comes to security measures and be sure that they’ll go the extra mile to protect both company and client data.
What makes you different from other IT companies?
When looking for the perfect IT company for you, it can be a smart move to find out what sets each company out from the rest. Some IT support companies will specialise in particular areas, so it’s worth finding out whether their speciality complements your accountancy firm and your goals.
If you’d like to learn how Prism can help your accountancy company to boost productivity, protect your data and gain a competitive edge over your clients, please get in touch with our team today.
