What is telecommunications?

Telecommunications is a vital part of any business because it allows you to communicate effectively with employees and customers, and deliver high standards of customer service.

Business telecoms are also a key element in promoting productivity and teamwork by allowing employees to collaborate easily from wherever they’re located. For example, mobile telecommunication gives companies the opportunity to introduce more flexible working by allowing employees to work efficiently on the move.

The manufacturing industry specifically has a heavy focus on telephone calls to conduct business. And so a quality telecommunication system provides a quality connection between manufacturer and client.

4 advantages of telecommunication for your manufacturing business

1. Improved customer service

Missed calls can be extremely detrimental to your business. What if it was a new enquiry? Or an existing customer looking for an update? Poor communication is poor customer service. However, modern business telecom systems can allow you to put a missed call service in place. If a call is missed during working hours, a notification is given to your computer to allow for an immediate callback. Customers, potential or current, are never left in the dark again.

2. Remote access

If you’re offsite visiting a client or checking up on a project, your telecommunications system can implement a call divert feature where you can divert business calls directly to any mobile device or telephone number at the press of a key.

This means that no matter what you’re doing, you won’t miss out on any business effectively giving you remote access 24/7.

3. Integration with computers

The nature of the manufacturing sector means that it’s likely your business is going to get a high volume of repeat business customers. If that’s the case, properly integrating your telephone and computer system means that you’ll be able to see who’s calling and simply click to dial on the numbers in your telephone address book to dial out.

You can integrate existing contact details to the telephone system to ensure that you have an updated database of clients that helps you with your day-to-day operations.

4. Improved efficiency

Manufacturing companies often operate in large warehouses and implementing a telecommunications system means you can use dect portable telephones. These let you take calls no matter where you are on site giving you more freedom and flexibility to get other things done whilst you take calls.

If your manufacturing company is looking for quality business telecommunications get in touch with us at Prism.