Missed calls can be extremely detrimental to your business. What if it was a new enquiry? Or an existing customer looking for an update? Poor communication is poor customer service. However, modern business telecom systems can allow you to put a missed call service in place. If a call is missed during working hours, a notification is given to your computer to allow for an immediate callback. Customers, potential or current, are never left in the dark again.
If you’re offsite visiting a client or checking up on a project, your telecommunications system can implement a call divert feature where you can divert business calls directly to any mobile device or telephone number at the press of a key.
This means that no matter what you’re doing, you won’t miss out on any business effectively giving you remote access 24/7.
The nature of the manufacturing sector means that it’s likely your business is going to get a high volume of repeat business customers. If that’s the case, properly integrating your telephone and computer system means that you’ll be able to see who’s calling and simply click to dial on the numbers in your telephone address book to dial out.
You can integrate existing contact details to the telephone system to ensure that you have an updated database of clients that helps you with your day-to-day operations.
Manufacturing companies often operate in large warehouses and implementing a telecommunications system means you can use dect portable telephones. These let you take calls no matter where you are on site giving you more freedom and flexibility to get other things done whilst you take calls.
If your manufacturing company is looking for quality business telecommunications get in touch with us at Prism.