Business IT Support


Today, your business relies on an efficient, fully functional IT system. There is nothing more frustrating than promising a customer a deadline, then due to IT issues you can't deliver. In short, we make sure that doesn't happen.

We ensure that your IT is reliable and running as it should be 24/7, supporting you via our helpdesk, remote access, on-site, or a combination of these.

Leaving you to focus on running your business.

Service 60

Ideal for 1- 10 employees
If your IT support needs are low and you are looking at outsourcing support for the first time, our Service 60 package is for you. A dedicated helpdesk guarantee a response to your IT issues within 60 minutes.

Total Care

Ideal for 10 - 30 employees
If you're looking for more than just a helpdesk, a combination of remote support, helpdesk and onsite support could be what you're looking for.

Total Care+

Ideal for 30+ employees
If you're looking for a belts and braces approach to IT, our Total Care Plus option is the one for you.
Support Overview
Remote technical support with a guaranteed 60 minute response
Remote technical support with a guaranteed 60 minute response
Access to level 1, 2 and 3 technical support during business hours
Access to level 1, 2 and 3 technical support during business hours
Inclusive on-site support with a guaranteed next business day response
Inclusive on-site support with a guaranteed next business day response
Access to level 1, 2 and 3 technical support during extended hours
Access to level 1, 2 and 3 technical support during extended hours
Enhanced 30-minute remote response for mission and business-critical situations
Enhanced 30-minute remote response for mission and business-critical situations
4-hour on-site support for mission and business-critical situations
4-hour on-site support for mission and business-critical situations
Proactive Support
Routine Health Check
Routine Health Check
Ongoing security audit
Ongoing security audit
24/7 advanced server monitoring software
24/7 advanced server monitoring software
Asset management
Asset management
Reporting and Account Maintenance
Yearly account review and IT strategy meeting
Yearly account review and IT strategy meeting
Quarterly service reports
Quarterly service reports
Other Benefits
All calls answered within 20 seconds
All calls answered within 20 seconds
All work completed by Prism-employed engineers
All work completed by Prism-employed engineers
All printing, imaging and network devices included in support cost
All printing, imaging and network devices included in support cost
Discount applied to all new installation works
Discount applied to all new installation works
Next business day anywhere in the UK
Next business day anywhere in the UK