Business IT Support
Prism was created to offer unrivalled IT support, this was the first service we delivered to our clients and ten years on it remains at the very core of our business. Today we have multiple support products, each providing different features and service level agreements. We understand that every business is different, and we would welcome the opportunity to discuss your unique requirements with you, but please have a look at our most popular products that provide comprehensive support when you need it most.
Service 60
Access to your very own IT Help Desk for under £20 (ex VAT) a month.
For all of those day-to-day printing problems, email queries and general advice and guideance, our UK based Service Desk gives you unlimited access to Microsoft certified technicians.
Service 60 is our most popular package, and ensures that you always have somebody to talk to if you need help. We will try and resolve your problem by remotely controlling your PC, and currently we manage to resolve 89% of requests for help using this method.
We promise to:
- Answer the call personally within 30 seconds
- Begin work within 60 mins of a request being made
- Offer unlimited remote and telephone based support
If we can’t fix your problem remotely, we guarantee to send a qualified engineer to you the very next day and charge you 20% less than our normal rates for the time spent on site.
Total Care
Sometimes the quickest way to solve a problem is face-to-face. Our Total Care package offers the same benefits as Service 60, but with the added benefit that if we need to send an engineer to your premises there will be no charge at all to resolve break-fix issues apart from any parts you need.
Total Care also includes routine engineer visits for proactive maintenance, after all, prevention of a problem is better than a cure.
We promise to:
- Answer the call personally within 30 seconds
- Begin work within 60 mins of a request being made
- Offer unlimited remote and telephone based support
- Send an engineer to you next business day without charge
- Offer reduced labour rates for new hardware installation or project work
- Provide a dedicated account manager
- Provide proactive maintenance visits
- Work with you to define IT strategy
IT Concierge
Whatever you want.
From personalised call answering to the storing and provision of loan hardware, our IT Concierge service allows you to define your own support product, please contact us to discuss your requirements.
