Although this approach may seem like an effective way of keeping everything under control, it could see you spending more money than necessary and experiencing the following issues:

IT issues are piling up and staying unresolved

If you’re relying on just one or two members of staff to oversee your company’s IT support, issues may start to pile up.

This can particularly become a problem if your staff are overstretched or they have a limited understanding of your systems. It’s not uncommon for many SMEs to delegate IT support to web developers or those with modest technology knowledge. Not only can this leave the employee(s) in question feeling stressed and overworked, it could also prevent issues from getting resolved quickly and effectively.

If you’re experiencing a backlog of unresolved problems, it may be time to outsource your company’s IT support and seek the help of a team of technicians and engineers who can help you at the first sign of a problem.

You want to tighten security but have no idea where to start

No matter what industry you’re in, it’s crucial that you have a series of security measures in place to protect sensitive data. Frustratingly, unless you have extensive data security knowledge, it can be difficult knowing where to start and which security tools to invest in.

By outsourcing your company’s IT support, you can pass the role of data security over to a team of experts. They’ll do everything they can to find and implement the most robust security systems for you, meaning you can focus on whatever it is you do best.

Outdated technology is preventing your business achieving its full potential

Whether you’re using computers that are 10 years old or your website is hosted on an insufficient server, outdated technology can slow you down and prevent you achieving your full potential.
By outsourcing your IT support and passing relevant tasks over to an external team, your employees can focus on their roles without disruption or downtime. Your IT support company might also introduce you to more modern technology that can directly help your company overtake your competitors.

You need access to a broader range of skills but there’s little leeway in your budget

If you’ve been relying on one or two members of staff to oversee your IT operations, you may be affected by a skills shortage. No matter how talented an employee is, there’s only so much expertise a person can have in a particular field. Rather than relying on one or two heads to manage your company’s IT, why not hire a team of technicians?

Seeking the help of an external IT support company will give you access to more people and, as a result, more skills and resources.

If you’d like to find out how Prism can help your company with everything from business IT support to connected communications, please get in touch with the team.