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As a business with an IT department or operating an outsourced first line service desk your requirement may be specific in handling second line support incidents.
Here at prism we are able to offer a multitude of services to compliment your overall service delivery to the end user.
We can distribute replacement hardware, manage warranty claims, repair failed machines, and arrive on site with the end user in pre defined time scales. Often these services can be a last resort in problem resolution and the end user is already frustrated, we are accustom to this and all of our engineers are client facing and de briefed in line with our clients policies, SLA'a and expectations.
There are too many variants of this type of service to list here and pricing details impossible to give. If you have a second line requirement we would welcome the opportunity to discuss this with you.
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