Enter our new back office software….

Early in 2012 we will be going live with our new managed service solution – This new software will be the platform from which all members of staff at Prism will work, where we will manage all the calls for support, from where we will dispatch engineers, from where we will co-ordinate our sales and collect all our financial information.

The software is at the forefront of service delivery and represents a huge financial and time investment from Prism. It brings a centralised platform for many of our databases that store your sites complex and complicated IT network information.

Benefits to you as a client will include;

Slicker call logging.
Quicker response times to support requests.
Improved knowledge sharing.
Increased security of stored information.
Whilst we currently offer a 1 hour Service Level Agreement to our Service 60 and Total Care clients, we are looking to reduce these times whilst offering increased efficiency.

We hope you notice improvements in delivery and as always we are always keen to receive any feedback.